- Stage the next job for the technician so he doesn’t have to go to the lot and move three pieces of equipment to get the next piece he is going to work on.
- Deliver parts to the technician's bay so he doesn’t have to stand at the edge of the parts counter and wait for the parts people to take care of the customers before him.
- Be sure the technician has correct and thorough information about the work or service he is about to begin.
- Encourage the service manager or service writer to get the cell phone number of the customer receiving service. Then the technician can get quick authorization to do work instead of needing to wait for a couple of days before they can move forward.
By measuring and managing the right numbers in your service department, it can quickly become the most profitable part of your dealership.