Why would you, a servicing equipment dealer, want your highest-paid and best-trained technical staff doing things like sweeping floors and moving equipment around? Business consultant Bob Clements says you shouldn’t at a dealership workshop at the 2012 GIE+EXPO.
Instead, you should consider hiring a $9- or $10-an-hour “waiter” who can assist service staff by performing some of these more menial, non-revenue-generating tasks.
Think about all of those types of tasks which your technicians are wasting time on every day, including:
- Moving equipment around
- Tagging equipment
- Cleaning equipment
- Pull oil, disposing of oil
- Emptying garbage
- Cleaning and sweeping floors ……….. the list goes on.
Good candidates for a job as “equipment dealership waiter” include high school students, small engine repair students, retired folks, folks looking for a second part-time job to help plug the hole of a reduced household income.