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Keep your shop workflow under control with well-thought-out and carefully communicated repair policies.
Be sure to train employees on how to communicate this information to customers in a way that is respectful and highlights the positive benefits of purchasing equipment from your dealership. Have your repair policy posted at the service desk for customers to see so employees can turn to it if there are any questioning customers.
You may also want to include this information on your website for customers searching the internet for a dealer to service their equipment. Whatever your policy, stick to it and be straightforward with your customers. Standing with your policy will further strengthen the policy and your relationships with customers.
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