Articles in this volume include:
Addressing Dealer Critical Issues - These top business-busters need to be addressed to improve dealership staying power.
Find Even MORE Profit in Parts - Focus on fill rate and proper pricing to start selling more parts at even better margins.
Parts Players with Promise - Choosing parts staff with a solid background provides a good base for on-the-job training.
Shedding Light on the Service Writer - A good service writer helps increase shop profitability and customer satisfaction.
See the Power in Custom Promo Pieces - Use these five tips to create custom promotional pieces that attract customers to your products and services.
Your Outside Sales Manual - How to plan, conduct and compensate for dealership outside sales calls.
Marketing Budget and Planning Tips - Guidelines for building and maintaining a marketing budget that works for your business.
There’s an App for That - There are some great apps out there for the small business owner. Here are some to help you stay on top of things.
Four Steps to Growth with Local Social Media - Spread word of your business and see sales growth by influencing customers to engage using local social media.
Ensure Your Business Bounces Back from Natural Disaster - Why do so many businesses fail after disaster? The answer often lies in a failure to understand the true costs of the disaster.
5 Tips for Family Business Succession Planning - These tips will help you develop a plan that helps the senior generation leave with ease and welcomes the well-prepared next generation.
Handling Family Conflict in the Workplace - Nip workplace family drama in the bud before it interferes with customer service and the job satisfaction of other employees.