Users of Aspen, Charter Software Inc.’s business management system, can now provide faster customer service, enhance technician efficiency and improve parts and inventory control with real-time, mobile access to their business information using Aspen Interactive Mobility (A.I.M.).
Smartphones, tablets, and handheld scanner/data collection devices are among the devices supported by this new technology which literally puts access to the dealerships’ business system information into the hands of the equipment dealers and their employees.
Using A.I.M, employees can assist customers by checking and updating parts availability at all dealership locations wherever they are, right from their handheld device rather than logging onto a computer. This is particularly helpful for assisting customers outside of business hours or for service trucks out on the road. Service technicians, whether in-house or in the field, can clock on/off work orders using a mobile device, eliminating the need for a computer.
Charter Software president Anne Salemo says, “A.I.M. is an affordable and highly effective way to give employees speedy access to the business systems’ data. Because a single license can be shared by non-concurrent multiple users, this can save the dealership a great deal of money.” Like Aapen user licenses, an A.I.M. license has configurable permissions to limit user access to only the system data pertinent to them. “As we continue to build in additional functionality to A.I.M., we envision this aspect of our Aspen system to be a critical component of the software for many of our dealers,” says Salemo.
New enhancements to A.I.M. will include more parts, service and inventory functions, and will be demonstrated at the upcoming Aspen User Conference to be held August 5th-8th in Winter Park, CO. Conference attendees will also have the option of entering a drawing for a free A.I.M. license to be given away at the conference.
