Dealing With Irate Customers

Bob Clements from Bob Clements Consulting gives dealers advice on how to diffuse volatile situations with unhappy customers.

March 16, 2010

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In this installment of "Bob's Business Tips," business trainer Bob Clements from Bob Clements Consulting gives dealers advice on how to diffuse volatile situations with unhappy customers.

Performing maintenance ahead of time will ensure crews are ready to go by the time the season rolls around.

How to Maintain Equipment Ahead of Spring Cleanups

Equipment experts explain how to properly maintain equipment ahead of spring cleanups and offer up mulching tips.

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Concert Lineup Unveiled for 2023 Equip Exposition

There will be three nights of concerts at OPEI's 2023 Equip Expo, including Third Eye Blind.

More Vacuum, Better Airflow and a Cleaner Cut With Bobcat Zero-Turn Mowers

More Vacuum, Better Airflow and a Cleaner Cut With Bobcat Zero-Turn Mowers

Built for demanding commercial applications, AirFX decks, available on select Bobcat mowers, deliver an unparalleled quality of cut.

Walker Manufacturing to Acquire Model 7 and 11 Hydrostatic Transmission Product Lines

Walker Manufacturing plans to acquire the Model 7 and Model 11 hydrostatic transmission product lines from Danfoss Power Solutions II, located in Eden Prairie, Minnesota.

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Bobcat Co.'s ZT5000 Zero-Turn Wins 2024 Mower Madness Tournament

The ZT5000 Zero-Turn from Bobcat Co. took home the crown for this year's Mower Madness Championship. Check out more details about the mower and how this year's games panned out.

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Battle of the Mowers

Mower manufacturers provide the inside scoop on how to match the mower to the application and offer a look at the updates in each category.

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Ego Commercial Adds Walk-Behind Commercial Mower

Ego Commercial released its first walk-behind mower for landscaping pros: the LMX5300SP Commercial 22-Inch Aluminum Deck Lawn Mower.

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Stihl Showcases Mowers, Blowers and More at Ride & Drive Event

Stihl showed off brand-new gas- and battery-powered products and discussed programs available to contractors considering switching to battery/electric.

Taking the time to perform maintenance now can save on costly downtime later in the season.

Equipment Maintenance To-Do's

Landscape pros shed light on how preventive maintenance can prevent costly breakdowns and downtime down the road.

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Fleet Electrification Planning and Cost Analysis

How landscape companies can best analyze the cost of converting to electrified fleets.

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Stihl Releases New Battery-Powered Trimmers

Stihl added new battery-powered trimmer options for landscape pros: the FSA 200 and FSA 200 R.

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Monthly Musings: What's Your Take on Battery Power?

For this segment of Monthly Musings, Green Industry Pros wants to know if you're looking into battery-powered equipment and why or why not.

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Green Industry Roll Call: Updates from Bobcat Co., Jobber and More

Bobcat Co. and the National Recreation and Park Association completed several community park projects around the country. Jobber opened applications for its grant program. Takeuchi-U.S. named a new attachments expert.

Chris Southworth

Green Industry Roll Call: Updates from SRS Distribution, Yanmar CE and More

The Home Depot acquired SRS Distribution. Yanmar CE named new global CEO. Ruppert Landscape added a new branch manager and expanded in Charlotte, N.C. Find out more about these updates.

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Monthly Musings: What Mowers Landscape Pros Prefer

In the spirit of the mowing season coming into full swing, Green Industry Pros asked readers what type of mower they prefer and why. Here's what they said.

As you shift from snow clearing to mowing and mulching tasks, ensuring your equipment is in top shape is essential.

12 Ways to Ready Lawn & Landscaping Equipment for Spring

To avoid disruptions and delays, it’s essential to maintain and stock up on those parts that take the greatest abuse to minimize downtime and avoid operational interruptions.

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Green Industry Pros Opens Nominations for 2024 Editor's Choice Award

Don't forget to nominate your product for Green Industry Pros' 2024 Editor's Choice Award.

Project EverGreen spearheaded a service project in Raleigh, N.C.'s Sanderford Road Park on March 18.

Project EverGreen Leads Service Project, Provides Updates on Clean Air Calculator

Project EverGreen spearheaded a service project in Raleigh, N.C.'s Sanderford Road Park on March 18 and conducted a board meeting on March 19.

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Yakta Unveils YXR Lineup of Zero-Turns

Yakta, sister company of Arrowquip, has released a full range of its range of zero-turn mowers, including the YXR 710, YXR 610 and YXR 410, with the YXR 910 soon to follow.

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Equip Expo to Add Items to West Wing for 2024 Show

Equip Exposition organizers are taking steps to make the West Wing more comfortable and offer new experiences for attendees in 2024.

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Echo Releases 3-Battery Port Backpack Blower

Echo has introduced its DPB-5800T, a three-battery port backpack blower.

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XL Specialized Trailers Rolls Out XL Knight 80 MFG Trailer

XL Specialized Trailers, a manufacturer of heavy haul and specialized trailers, released the XL Knight 80 MFG Trailer, with an updated and improved mechanical, full-width gooseneck trailer design.

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Denios Showcases Ion-Charge 90 Storage Containers

Denios introduced the Ion-Charge 90 storage containers designed specifically for lithium-ion battery charging and storage.

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Equip Expo Unveils 2024 Education Offerings

Equip Expo released its lineup of education sessions for the 2024 show on Oct. 15-18 at the Kentucky Exposition Center.

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Rotary Offers Full Line of Copperhead Chainsaw Bars and Chain

Rotary is offering a complete line of professional-grade Copperhead chainsaw bars and chain, plus a variety of repair parts and accessories.

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Milwaukee Tool Intros Roll-On Power Supply System

Milwaukee Tool has introduced the new Roll-On 7,200W/3,600W 2.5 kWh Power Supply for construction sites and projects requiring portable power.

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The Importance of Maintaining Lawn Equipment

Lawn care equipment might not be the first thing you think of as weather warms up, but the extra effort you put in now can help prevent problems from popping up when the grass does.