Once you’ve figured out what your man-hour rate actually is, it’s crucial to understand how that rate will constantly change and evolve—which directly impacts your estimating process. Tommy Ganz and Rick Beaver of the American Landscape Maintenance Association are back to explain how understanding your “true costs” will put you well on your way to winning more bids.
In this first installment of “Bob’s Business Tips,” business trainer Bob Clements talks about what dealers need to be doing in order to maintain their customer service edge once things heat up this spring. Once you’ve finished listening to this podcast, visit Learn on my PC for an exclusive opportunity to work through Bob’s online training modules for “dealing with difficult customers” and “the power of attitude and choice.” User name is yandg. Password is podcast.
In this installment of “The Bottom Line with Tony Bass,” Tony and Doug Robbins of Robbins Landscaping, a 2008 Pros in Excellence award winner, talk about what Doug is doing to improve his company’s online marketing efforts this year through an enhanced website, search engine optimization, and the use of social media such as Facebook.
