Tony Bass talks about three things contractors can do to increase their chances of getting a business loan in today’s environment.

 

 How to Get a Business Loan at the Best Rate Possible: Play Now | Play in Popup | Download

In this installment of “Bob’s Business Tips,” business trainer Bob Clements walks dealers through a step-by-step process to improve parts storage and organization, reduce transaction time, increase sales and lessen dead stock.

 

 15 Minutes to Better Parts Organization [16:13m]: Play Now | Play in Popup | Download

In this edition of “Bob’s Business Tips,” business trainer Bob Clements teaches equipment dealers how to create menu pricing in the service department, which is good not only for your customers, but also your bottom line.

 

 Creating Service Department Menu Pricing: Play Now | Play in Popup | Download

In this edition of “Bob’s Business Tips,” business trainer Bob Clements tells equipment dealers what to look for in a new salesman, how to determine if it’s the right time to hire a new salesman, and how to ensure that the new salesman can succeed in his or her new role.

 

 How to Ensure Your New Salesman Succeeds [11:30m]: Play Now | Play in Popup | Download

Power Equipment Systems in Salem, OR, recently earned recognition as one of Oregon’s best places to work for the third straight year. Owners Pete and Kelly Yunker are here to describe how they’ve done it, and how dealers can do the very same thing.

 

 Make Your Dealership An Awesome Place To Work [8:15m]: Play Now | Play in Popup | Download

In this edition of “Bob’s Business Tips,” business trainer Bob Clements explains how equipment dealers can use a variety of methods to gather vital customer feedback.

 

 How to Use Customer Service Surveys: Play Now | Play in Popup | Download

Steve Stinson, c-Systems founder and president, discusses the recent acquisition of Softpower Business Solutions – and how it will affect power equipment dealers.

 

 c-Systems President Discusses Softpower Acquisition: Play Now | Play in Popup | Download

In this installment of “Bob’s Business Tips,” business trainer Bob Clements gives dealers advice on how to diffuse volatile situations with unhappy customers.

 

 Dealing With Irate Customers: Play Now | Play in Popup | Download

In this first installment of “Bob’s Business Tips,” business trainer Bob Clements talks about what dealers need to be doing in order to maintain their customer service edge once things heat up this spring. Once you’ve finished listening to this podcast, visit Learn on my PC for an exclusive opportunity to work through Bob’s online training modules for “dealing with difficult customers” and “the power of attitude and choice.” User name is yandg. Password is podcast.

 

 How to Truly Out-Service Your Competitors: Play Now | Play in Popup | Download

In an exclusive interview with www.GreenIndustryPros.com, Michael Jones, Husqvarna’s new head of sales and service in Latin and North America, discusses his first few months on the job, his early impressions of the Green Industry, and how independent servicing dealers will continue to play an important role in Husqvarna’s growth strategy.

 

 New Husqvarna Head Talks Early Impressions, Future Intentions [6:22m]: Play Now | Play in Popup | Download