Video of Bob Clements Discussing Service 'Waiters" at GIE+EXPO

Why would you, a servicing equipment dealer, want your highest-paid and best-trained technical staff doing things like sweeping floors and moving equipment around? Business consultant Bob Clements says you shouldn’t at a dealership workshop at the 2012 GIE+EXPO.

Instead, you should consider hiring a $9- or $10-an-hour “waiter” who can assist service staff by performing some of these more menial, non-revenue-generating tasks.

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