Like most contractors in the Working Smarter Training Challenge, A. Arsenault & Sons has also improved its process for getting out of the yard in the morning. “Once we explained how important this is, crew members immediately began making a conscious effort to improve,” Arsenault relates.
Crew leaders now come in at 7:45 a.m. to perform DOT inspections on vehicles, which is a big reason why the company’s fleet now runs a lot more smoothly. The crew members then arrive at 8 a.m. The first thing they do is look at the job board to see which crew leader they’re assigned to. This has eliminated confusion over scheduling and all of the wandering around associated with that confusion. “Our two-man crews are on the road in 5-10 minutes, and our three-man crews are gone in under 15,” Arsenault says.
There are other examples of how A. Arsenault & Sons is Working Smarter, too many to list here, but they all tie back to one thing: The employees were involved in the development of the process improvements. As a result, everyone is happier and more motivated, and communication throughout the company has improved greatly. “It’s made for a business that is a lot more comfortable to run these days,” Arsenault says.
Learn how you can transform your company into a lean, productive and passionate organization that can continue to be competitive for years to come by visiting Working Smarter Training Challenge, or call 920-563-1614.