The nation's largest lawn service has thousands of complaints filed by customers with the Better Business Bureau. Channel 2 consumer investigator Jim Strickland checked the record after hearing from a Johns Creek, Georgia man who said TruGreen left him with a brown lawn.
“Anybody who was here would say it was spectacular and all I could do was talk about my fescue lawn,” homeowner and local realtor Dee Allen said. “We had literally spent $5,000 creating this lawn and now it's seemingly gone.”
TruGreen admitted to Strickland that it’s retraining service technicians to make sure improper chemicals are not applied.
Strickland found 2,466 complaints closed in the last three years by the Better Business Bureau. About half of those complaints had to do with the product or service.
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