Husqvarna is upgrading their customer service solution with the launch of AnswerArmy.com and re-launch of the “Customer Support” section of Husqvarna.com.
“These sites are part of a number of digital customer service solutions Husqvarna has put into place to help customers when they have an immediate product or application question. With a vast array of information on the web, we wanted to make sure our customers had a resource that came from the manufacturer of the products, the true expert.” says Mike Lewis, Husqvarna eBusiness manager.
AnswerArmy
AnswerArmy.com is an online community dedicated to answering and solving customer questions as well as providing applicable information on the care of products in Husqvarna’s family of brands. The new site supports many of Husqvarna’s brand offerings including: Husqvarna, Weed Eater, Poulan, Poulan Pro and McCulloch.
The “Army” is virtually staffed by Husqvarna product experts with over 500 collective years of category experience, who verify that all answers are accurate and correct.
Husqvarna reports that this is a first-of-its-kind site within the industry. Their goal is to answer questions correctly within 24 hours. Customers can call customer service if they prefer to speak with a representative.
Customer Support
Husqvarna has also re-launched the “Customer Support” section of Husqvarna.com for customers in the United States. The site now contains a database of over 1,200 searchable FAQs, integrates with AnswerArmy.com, and additionally provides easy access to a library of product how-to videos.
Visit Husqvarna.com and click on “Customer Support” to explore the sites new features.
