Have You Hired a 'Waiter' for Your Dealership?

Business consultant Bob Clements talks about how high-performing equipment dealerships have a “waiter” on the payroll to assist the service department staff. The result is increased productivity, shorter cycle times, and higher profitability.

Why would you, a servicing equipment dealer, want your highest-paid and best-trained technical staff doing things like sweeping floors and moving equipment around? Business consultant Bob Clements says you shouldn’t.

Instead, you should consider hiring a $9- or $10-an-hour “waiter” who can assist service staff by performing some of these more menial, non-revenue-generating tasks.

Watch a video of Bob discussing this.

Think about all of those types of tasks which your technicians are wasting time on every day, including:

  • Moving equipment around
  • Tagging equipment
  • Cleaning equipment
  • Pull oil, disposing of oil
  • Emptying garbage
  • Cleaning and sweeping floors ……….. the list goes on.

Good candidates for a job as “equipment dealership waiter” include high school students, small engine repair students, retired folks, folks looking for a second part-time job to help plug the hole of a reduced household income.