c-Systems Software Inc. now features the addition of Ariens and Gravely Warranty Claims integration within the latest release of the Infinity Business Management System (BMS). This new feature is available “free” to all Ariens and Gravely dealers that use c-Systems’ Infinity BMS.
c-Systems reports the old manual method of submitting warranty claims for reimbursement was time consuming, cumbersome and fraught with errors. Dealers are extremely busy and warranty claims could be set aside causing missed submission deadlines or claims that are completely misplaced and lost.
Infinity’s new Automated Warranty Claims Transmission eliminates the manual processing of warranty claims. Infinity submits warranty claims in “real time", providing accurate and efficient claims processing to the vendor. This can reduce labor costs associated with warranty claims entry; speeds claim approval and payment of submitted claims to the dealer.
With Infinity’s new feature, the dealer needs only click one button to submit the claim to the vendor. Infinity captures the warranty claim data from within the Infinity repair order, including all warranted parts, labor, and appropriate remarks as determined by the vendor’s warranty guidelines and immediately transmits the data electronically to the vendor. This process is designed to allow the vendor to be more responsive to the dealer and the dealer is better able to administer his warranty claims.
