Kawasaki Announces New Field Service Support Offices

Field Service Advisor Program intended to facilitate closer contact between the company’s highly-trained technical personnel and servicing dealers.

The Engines Division of Kawasaki Motors Corp., USA is enhancing its existing dealer services capability with the formation and staffing of remote Field Service Advisor offices in four regional centers. The offices will be located in Atlanta, GA, Fort Worth, TX, Eatontown, NJ, and at the division’s Grand Rapids, MI, headquarters facility.

Kawasaki says the new Field Service Advisor Program, intended to facilitate closer contact between the company’s highly-trained technical personnel and dealers selling and servicing Kawasaki’s advanced line of engines, is effective immediately.

Each location will be staffed by two field service advisors responsible for pro-active dealership visits, phone-based technical services, warranty review and questions, dealer training, and in-person technical assistance as needed.

This program will complement the existing technical services team based in Grand Rapids, and will work closely with that group to assure the most complete and quickest flow of information and support to the dealerships.

Tom Moskwa, senior manager, engineering and technical services, said “This marks another of our continuing efforts to build on the relationships that exist with our dealer partners and offer a level of service that meets as many of their needs as possible.”

With four specialized offices supporting the company’s dealers, specific teams will have direct responsibility for dealers in selected states.

Atlanta will provide coverage for Alabama, Florida, South Carolina, North Carolina, Georgia, and Tennessee.

Eatontown’s coverage area includes Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, Pennsylvania, Connecticut, West Virginia, Virginia, Delaware, and New Jersey.

States covered from the Grand Rapids office include Michigan, Ohio, Kentucky, Indiana, Illinois, Iowa, Wisconsin, Minnesota, North Dakota, South Dakota, Montana, Wyoming, Idaho, Oregon, Washington, California, Alaska, and Hawaii.

Fort Worth will be responsible for dealerships in Texas, Louisiana, Mississippi, Arkansas, Missouri, Nebraska, Kansas, Oklahoma, Colorado, Utah, Nevada, Arizona, and New Mexico.

Kawasaki currently markets more than 40 general purpose engines, most of which are produced by Kawasaki Motors Manufacturing Corp., USA in its Maryville, MO, facility which has turned out in excess of eight million units.