How to Truly Out-Service Your Competitors

In this first installment of "Bob's Business Tips,"  business trainer Bob Clements talks about what dealers need to be doing in order to maintain their customer service edge once things heat up this spring. Once you've finished listening to this podcast, visit Learn on my PC for an exclusive opportunity to work through Bob's online training modules for "dealing with difficult customers" and "the power of attitude and choice." User name is yandg. Password is podcast.