How to Use Customer Service Surveys

Bob Clements from Bob Clements Consulting explains how equipment dealers can use a variety of methods to gather vital customer feedback.

Gregwartgow 10278300 Headshot
Gregg Wartgow
Apr 8, 2010

In this edition of "Bob's Business Tips," business trainer Bob Clements from Bob Clements Consulting explains how equipment dealers can use a variety of methods to gather vital customer feedback.


Latest in Mowing & Maintenance
Battery power just got an upgrade. And it's big.
Sponsored Content
Battery power just got an upgrade. And it's big.
June 26, 2025
Transitioning To Cordless 850x650 @2x
Transitioning to Cordless: Are Electrical Upgrades Necessary?
June 25, 2025
Hacking Productivity 850x750 @2x
Hacking Productivity with Cordless Handheld Tools
June 25, 2025
Dogdays Propartsdirect 11545589
How To Keep Grass Green in the Summer Heat
July 2, 2014
Related Stories
Online Reviews Ratings 59c07ba51f578
Mowing & Maintenance
Customer Feedback—Does Your Business Need It?
Photo 1 - The Asset Landscaping management team (from left): Matthew Johnson, co-owner; Kevin Robinson, co-owner; Keith Robinson, controller. Johnson is also the current vice president of the Arizona Landscape Contractors Association.
Mowing & Maintenance
Asset Landscaping's Four-Step Plan That Doubled Sales
Nativelandben4 10279512
Mowing & Maintenance
Maintenance Crew Safety Starts with Foreman
Blair 10684251
Mowing & Maintenance
Crew Chiefs Take Lead on Safety
More in Mowing & Maintenance
Trucks, Trailers & UTVs
Agri-Fab Helps Move Material Easier: The Utility 12 Poly Swivel Cart
Agri-Fab
The durable utility 12 poly swivel cart was built to last and strong enough to move 700 lbs.
45 0573 Hero
Sponsored Content
Battery power just got an upgrade. And it's big.
EGO Commercial
Only PGX™ Commercial Charging can charge up to 70 batteries overnight using a standard outlet—to deliver serious power and unmatched scalability.
Battery power just got an upgrade. And it's big.
Mowing & Maintenance
Transitioning to Cordless: Are Electrical Upgrades Necessary?
EGO Commercial
Electrical upgrades aren’t always inevitable. Learn more about how to assess your current capacity—and what to consider for a smooth transition to cordless.
Transitioning To Cordless 850x650 @2x
Mowing & Maintenance
Hacking Productivity with Cordless Handheld Tools
EGO Commercial
Broken pull strings, dirty carburetors and other gas-related setbacks slow productivity and waste time. Here’s how to maximize your crew’s uptime with battery-powered tools.
Hacking Productivity 850x750 @2x
Mowing & Maintenance
How To Keep Grass Green in the Summer Heat
ProParts Direct
As high temps and dry weather hit, use these tips to keep grass lush and green.
Dogdays Propartsdirect 11545589
Compact Equipment
AllTrec Launches Full-Electric Multifunctional Tool Carrier: The 8015F
AllTrec
With 16 hours of runtime, the fully-electric 8015F tool carrier can mow, weed brush, sweep, and even push snow.
Alltrec 8015 F Cabin Md270 05
Sand & Salt Spreading
Made for Year-Round Use: Agri-Fab Updated Its 85-lb All-Season Push Spreader
Agri-Fab
Built to be used year-round, it can handle fertilizer and weed-control applications in the spring and salt for sidewalks and driveways in the winter.
Agf 0106
Alternative Fuels
DEWALT Expands Landscaping Solutions: New Mowers, Trimmers & Even a Chainsaw
DEWALT
With a range of options in gas and battery, DEWALT aimed to innovate their outdoor power equipment solutions and help pros productive and efficient.
28 in. 3-in-1 RWD Gas Mower: Designed to adjust for consistent power when faced with thick, heavy grass to deliver a professional-looking cut with less manual effort.
Marketing
How Lawn Care Businesses Can Be Strategic Add-On Investments
Lawn Squad
Diversification in the lawn care industry can be a growth strategy.
Adobe Stock 309812764
Robotics
Robotic Mower Trends & Insights
SiteOne Landscape Supply
A few trends on commercial autonomous mowers have emerged. Let's take a look.
Adobe Stock 1459503676
Weed, Disease & Insect ID
Heavy Outdoor Pest Season on Its Way
Mosquito Joe
Mosquito Joe says that early prevention is key to staying ahead of the coming heavy outdoor pest season.
Adobe Stock 411823596
Industry Updates
Win a $5K Shopping Spree from Equip Exposition
Outdoor Power Equipment Institute (OPEI)
Equip Exposistion launched the Equip Summer Shopping Spree for one lucky new attendee
From Equip Exposition 2024
Industry Updates
Updates from RC Mowers & RightLine: Green Industry Roll Call
RC Mowers hires Dave Kempski as CFO, Brian Mount joins RightLine LLC, and more.
Adobe Stock 105406257
Page 1 of 648
Next Page