Grass Roots: Page 5

Marketing
WORKING SMARTER: Get Everyone Focused on the Goal
Patti Welsh and Laura Esker of North Branch Nursery, along with Jim Paluch of JP Horizons, discuss how the Working Smarter Training Challenge has helped North Branch stimulate a game-changing mindset shift among its 50-plus employees.
Recruitment & Retention
WORKING SMARTER: Creating Total Team Unity
JP Horizons Inc.
Angie Torres of Senske Lawn & Tree Care and Jim Paluch of JP Horizons discuss how the Working Smarter Training Challenge has helped Senske create a culture of accountability.
Engines, Parts & Shop Equipment
15 Minutes to Better Parts Organization
Bob Clements International
Bob Clements of Bob Clements International walks dealers through a step-by-step process to improve parts storage and organization, reduce transaction time, increase sales and lessen dead stock.
Training & Education
Working Smarter: Saving $150,000 in Downtime
Two northeast contractors share what they've learned just a couple of months into the Working Smarter Training Challenge.
Marketing
Creating Service Department Menu Pricing
Bob Clements International
Bob Clements from Bob Clements Consulting teaches equipment dealers how to create menu pricing in the service department, which is good not only for your customers, but also your bottom line.
Marketing
Insider Tips From Top Landscape Companies
Todd Stout of Perfection Landscaping credits in-person events for helping turn his company into a great place to work that attracts top talent.
Recruitment & Retention
How to Ensure Your New Salesman Succeeds
Bob Clements International
Bob Clements from Bob Clements Consulting tells equipment dealers what to look for in a new salesman, how to determine if it's the right time to hire a new salesman, and how to ensure that the new salesman can succeed in his or her new role.
Recruitment & Retention
Make Your Employees Lovable
JP Horizons Inc.
Jim Paluch of JP Horizons helps landscape contractors get their clients to fall in love with them by helping them make their employees the most lovable in the industry.
Marketing
Make Your Dealership An Awesome Place To Work
Owners Pete and Kelly Yunker from Power Equipment Systems describe how they earned recognition as one of Oregon's best places to work for the third straight year.
Marketing
How to Use Customer Service Surveys
Bob Clements International
Bob Clements from Bob Clements Consulting explains how equipment dealers can use a variety of methods to gather vital customer feedback.
Marketing
Dealing With Irate Customers
Bob Clements International
Bob Clements from Bob Clements Consulting gives dealers advice on how to diffuse volatile situations with unhappy customers.
Bobclementsphoto 10313270
Marketing
How to Truly Out-Service Your Competitors
Bob Clements International
Bob Clements Consulting talks about what dealers need to be doing in order to maintain their customer service edge once things heat up this spring.
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