RealGreen by WorkWave, introduced Customer Notifications, a new solution that helps businesses automate their most important customer communications, separating transactional messages from marketing communications and ensuring customer communications are delivered automatically via email and SMS.
“This solution will be monumental in helping our customers save time and energy on back-end communications and administrative work and will allow them to put more focus on delivery and growth ahead of their busy seasons,” said Kevin Kemmerer, CEO of WorkWave. “Designed specifically for the communication needs of lawn and landscape providers, Customer Notifications can be quickly adopted to help transform their communication with customers, improve cash flow, and boost overall business efficiency.”
Customer Notifications currently supports email and SMS options for preservice notifications, postservice confirmations, new service welcome messages and payment reminders. This automation is crucial in helping customers create reliable and trustworthy relationships with their own customers. Without having to concern themselves with managing communication, service providers can then focus more on service and delivery, providing a better service and more likely to lead to a recurring customer or positive reference.
Other notable features of Customer Notifications to help achieve this goal include:
- Branch-specific customization ensures each location maintains its unique brand identity while delivering consistent, professional communications.
- A sophisticated filtering system that puts operators in complete control of message delivery.
- An automated system that handles communications without requiring constant management or monitoring—a true “set-it-and-forget-it” program.
Customer Notifications is now available for all customers who utilize RealGreen's CRM, Service Assistant 5.
